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Sheriff CSM™

Reset Password for User Accounts

Sheriff CSM has specific procedures and permissions for resetting passwords for different user accounts.

User permissions for resetting passwords

User	Can reset password for
Root user	All users
Default admin	Self, admins, and users
Admins	Self, other admins, and users
Users	Self

Reset Password for Admin or Non-admin Users

Follow this procedure to reset password for all web users except for the default admin. Only the default admin can reset password for admin users.

To reset password for web users

1. From the Sheriff CSM web UI, go to Configuration > Administration > Users > User Information.

2. Select the user account you want to modify by clicking the row of that user.

3. Click Modify.

4. In the Enter Your Current Password field, type your administrator password.

5. In the Enter User Password field, type a temporary password for the user.

   Important: User passwords must not contain spaces.

6. In the Ask to Change Password at Next Login field, select Yes.

7. Click Save.

Reset Password for the Default Admin

If the default admin should forget their password, only the Sheriff CSM root user can reset it.

To reset the default admin password

1. Connect to the Sheriff Console through SSH and use your credentials to log in. The Sheriff Setup menu displays.

2. Select System Preferences .

3. Select Change Password .

4. Select Reset UI Admin Password.

   

5. Confirm that you want to reset the default admin password by pressing Enter. The system displays the new password, which you can now give to the default admin.

   Note: Sheriff CSM prompts for a new password when the default admin logs in.

Reset Password for the Root User

If the password for the root user is forgotten or misplaced, and there is only one root user, follow the procedure described in the Knowledge Base article Recovering Lost Root Password on Sheriff CSM to reset the password.

If you need to change the password for the root user, follow the steps below.

1. Connect to the Sheriff Console through SSH and use your credentials to log in.The Sheriff Setup menu displays.

2. Select System Preferences .

3. Select Change Password .

4. Select Change Appliance Root Password .

5. Confirm that you want to change the root password by pressing Enter.

6. Type a new password and press Enter.

7. Type the password again and press Enter.