Root user — Created during the Sheriff CSM installation. The root user is equivalent to a Linux root user. The root user and the default admin may be the same person in the organization.

The root user

• Can access and perform all operations in the Sheriff CSM console (the command line interface).
• Can reset password for all users including the default admin user.

Default admin — Created the first time a user accesses the Sheriff CSM web UI. A default admin is typically responsible for ensuring the security of the company network.

The default admin is created when you first install Sheriff CSM. By default, Sheriff CSM gives this user the username admin, which cannot be changed. If you want to review the instructions for creating the default admin user, see Create the Default Admin User.

The default admin

• Has complete access and visibility into the Sheriff CSM web UI.
• Has full administrative privileges.
• Can create admins with full access to the Sheriff CSM web UI and users with varying degrees of access to specific Sheriff CSM components.
• Can reset password for self, admin, and normal users.

Admin — Created by the default admin to help administer Sheriff CSM. Admins may be members of the IT department who are responsible for assisting with network infrastructure. The default admin determines the level of access for each admin.

An admin

• Has all the administrative privileges of the default admin.
• Cannot delete the default admin.
• Can reset password for self, other admin, and normal users.

Users — Created by an admin and have varying degrees of access to the Sheriff CSM web UI. Users may be responsible for tasks such as generating reports or administering tickets.

A user

• Can view the parts of Sheriff CSM that have been granted to them by an admin.
• Can see only the activity of other users who belong to the same entity as they do.
• Can update their own account including password reset.
• Cannot create other user accounts.