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Sheriff CSM™

System Maintenance and Remote Support

Sheriff CSM uses the Message Center to centralize all in-system errors, warnings, and messages. The Message Center also includes external messages sent by Sheriff about product releases and feed updates. You can only access the Message Center through the web UI.

The Remote Support feature in Sheriff CSM opens a secure, encrypted connection to the Sheriff Support Server through the web UI or the Sheriff Console. This allows the Sheriff Support staff to access, diagnose, and resolve any problems occurring in a Sheriff CSM component. Remote Support allows the Sheriff Support staff to work on solving the issues independently, after you have connected your Sheriff CSM components to the Support Server. All data exchanged with Sheriff Support is encrypted for security. The information exchanged is only available to Sheriff Support or the Engineering teams.

You should delete Sheriff CSM system logs and/or old event logs on a regular basis, otherwise the appliance may run out of space. Starting from version 5.2.1, Sheriff CSM adds a pre-check to its update script so that the update fails if the machine does not have enough disk space.

You may need to replace a power supply or hard disk drive on an Sheriff CSM hardware should either one fail. These two components represent the most common cause of hardware failures, and can be replaced if necessary.

For more details, see the following topics.

• Message Center
• Remote Support
• Locate the Sheriff License and System ID
• Purge Old System Logs
• Replace Disk Drives or Power Supplies