Taking Ownership of an Alarm

1. From Analysis > Alarms > Group View, locate an alarm you want to investigate.

2. Take ownership of the alarm by clicking Take, under the Owner column within its row.

   The Owner status now changes from Take to Release, signifying that you now have responsibility for the alarm group.

3. Select the checkbox at the front of the alarm row.

   The following two buttons now appear in the UI above the Description, Status, and Action columns:

   • Close Selected
   • Delete Selected

     Note: Do not click either of these at this time.

     The ticket icon under the Action column now also becomes active.

4. Under Description, type a reason for the action you want to take:

   • Open a ticket — Under Action, click the ticket icon to open a new ticket on the selected alarm group.

     The New Ticket dialog box appears. See Create a Ticket.

   • Close or Delete an alarm — Select the appropriate action; confirm it when prompted.

     • Close means an alarm still resides in the database. It does not, however, display in the web interface.
     • Delete means that you want to delete the alarm from the database.