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Sheriff CSM™

Edit a Ticket

On Analysis > Tickets, you can search for the ticket you want to update, and then select the ticket by clicking its ticket number or its title within the list. A new page displays that allows you to view the ticket's details and edit the ticket, delete it, or add a comment to it.

To make changes to a ticket

1. Within a ticket, you can make the following changes:

   • Edit
   • Use the icon under Action at the upper right-hand corner.

     Changes can consist of the following:

     • Status (open, closed, assigned, studying, waiting, testing).
     • Priority (low is 1 and 10 is high).
     • Transfer the ticket to another administrative user.

   • Add a comment

     For example, you can describe actions taken on the ticket.

   • Delete

     Use the icon under Action at the upper right-hand corner or click Delete Ticket farther down on the page.

   • Subscribe or Unsubscribe

     Follow any updates to this ticket by selecting your name from the list box and clicking Subscribe or Unsubscribe.

   • Link Existing Document

     Link an existing file with relevance to the ticket.

   • New Document 

     Create a new file to go with the ticket.

2. When finished, click Save Ticket .

   After Sheriff CSM saves the changes, you see each new entry displayed in the lower half of the Tickets page.

3. If you delete a comment or make any other changes, click Save Ticket again.